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 How do I access my Webmail?

Your Web mail is located at http://webmail.yourdomain.com

You will need to create your e-mail accounts in your (PSA) Plesk Server Administrator before using webmail.

Every e-mail accounts in your domain will be able to use the Webmail feature.

 How do I block unwanted e-mail (SPAM)?

Using SPAMASSASSIN protection feature in Plesk 7...

Login Plesk, click “Mail”, click on your e-mail address, on the next page at the top, click “Mailbox” and check “Enable spam filtering” and click OK. Once back on the e-mail account’s page, click on “Spam Filter” to configure your Spam settings.

How SpamAssassin works...

SpamAssassin works on a 10 Level scrore system based on its known spammers and black list, type of messages, etc. Every message received in your Inbox goes thru that point system and Spamassassin will give the message a score depending on the e-mail message's content such as words, URLs etc..  Let's say a message get's a 5 score,  SpamAssassin will then compare the score with your own setting ands let's say it's set at 7, Spamassassin will NOT mark the message as ***Spam*** because the message's score did not reach your 7 score level.  The lower you set your SpamAssassin score, the more aggressive SpamAssassin will be as it will take less points to mark the message as spam. The higher points you allow the less agressive Spammassassin will be.

Using the blacklist feature in HORDE...

1. Login your e-mail account using http://webmail.yourdomain.com.

2. Go to your Inbox. On the left of the messages there are little checkboxes. Click on the checkbox next to the unwanted e-mail.

3. Notice a link called "Blacklist" at the top of the messages list. Click on the "Blacklist" link. On the next page you will be in the Filter Rules page. Click on the "Apply All Rules" button. You are done. You can go back to modify, delete or set more filters in the Options area in Webmail.

Note: If there is no messages in your webmail Inbox, it's because your e-mail software (Outlook, Outlook Express) does not leave messages on the mail server. To leave messages on the mail server, open your e-mail software and locate the option to leave messages on the server for at least 5 days. That way you will be able to see the messages via webmail and apply the filters.

 How do I configure my e-mail client’s POP3?

server name: mail.yourdomain.com or yourdomain.com
server type: POP3
username: your username; Ex: info@yourdomain.com, “info” is the username.
password: your password; the password you set for info@yourdomain.com e-mail account in Plesk (PSA).

 How do I configure my e-mail client’s Outgoing Mail (SMTP)?

server name: mail.yourdomain.com or yourdomain.com
server type: SMTP
username: your username; Ex: info@yourdomain.com, “info” is the username. password: your password; the password you set for info@yourdomain.com e-mail account in Plesk (PSA).
Make sure you check the "Authentication is Required" box in your options.
Be aware that in the efforts to control spam, some ISPs do NOT allow the use of any other SMTP server for outgoing mail other than their own. You will need to use your ISP's SMTP server to send mail. This is out of our control.

 How do I set up a catch-all e-mail?

You can setup a catch-all e-mail address in your Plesk panel under the "Preference" button.

Please click here to view a Flash tutorial that will show you how to do this in Plesk.

 How do I create e-mail accounts in Plesk (PSA) and can I have more e-mail address at my domain?

You can have unlimited e-mail accounts. To add e-mail accounts go to your PSA control panel at: http://www.pjmco.ca/html/login.html

Here's how you can create a POP3 account for your domain:

1) Log in to your PSA control panel.
2) Click on MAIL.
3) Enter the mailname that you want to create (ie. "bob", NOT the full address: bob@yourdomain.com).
4) Click on ADD.
5) On the following page, Check the "Mailbox" checkbox.
6) Enter the new password and confirm the new password.
7) Scroll down the page and Click on UPDATE.

NOTE: If Plesk rejects your password during the initial setup of your new e-mail account, please remove the e-mail account and recreate it from scratch. Hint: Do not use dictionary words, use both letters and numbers for passwords.

 I can't send mail, I get this error...

If you get an error message similar to as follows when you are sending your messages;

The SMTP server returned an error. Account: 'yourdomain.com', Server: 'yourdomain.com', Protocol: SMTP, Server Response: 'rblsmtpd: xxx.xxx.xxx.xxx pid 4897: 451 http://dsbl.org/listing?xxx.xxx.xxx.xxx', Port: 25, Secure(SSL): No, Error Number: 0x800CCC60.

Note: Replace xxx.xxx.xxx.xxx with the IP reported in the error message.

That means your ISP's IP you are using to connect to the Internet is blacklisted on one of the filters our MAPS (Mail Abuse Prevention System) used to filter mail that comes in our servers before reaching our e-mail delivery and connection service.  Go to the URL http://dsbl.org/listing?xxx.xxx.xxx.xxx as idicated in your error message and see the report yourself.

If you are on a dial-up connection, you simply need to disconnect and reconnect. Doing so will give you a different IP and try sending again. If you are on a HighSpeed connection, your ISP assigned you a static IP and that IP is blacklisted. That we cannot do anything about, you'll have to contact your ISP and request a different IP and let them know that your IP xxx.xxx.xxx.xxx is blacklisted on different RBL lists.
Go to http://www.senderbase.org/search?searchString=xxx.xxx.xxx.xxx and see more results for yourself.

Another option is to use your ISP's SMTP server (Ex: mail.sympatico.ca or smtp.sympatico.ca) to send mail instead of using mail.yourdomain.com.  If you chose to use your ISP's SMTP server, make sure you uncheck the option Authenticationis is required" to send mail in your e-mail account's properties in your e-mail software (outlook express, outlook, etc).  That option must be turned OFF (left unchecked) because you are already connected to your ISP when your are connected to the Internet and you can send mail at anytime without authenticating yourself.  You only use the Authentication is required option when you use your domain name (mail.yourdomain.com) to send mail.

For more details about using your ISP's smtp server, please contact your ISP.

Please read our E-mail FAQS here http://www.pjmco.ca/html/e-mail.html and read the answer to the following question; How do I configure my e-mail client's Outgoing Mail (SMTP)?

Go to http://www.pjmco.ca/html/outlook_setup.html  for examples with pictures and look for the following paragraph on the page; "IMPORTANT: If you cannot sent mail using the above settings, your ISP does not allow you to use your own domain name as SMTP server, please edit your e-mail account to change your outgoing mail server (SMTP) to your ISP's and disabled outgoing mail authentication... Please contact your ISP for more information about sending mail."

 I can't get my e-mail messages, I get disconnected.

A) If you get an error message similar to as follows when you try fetching your messages;

'The connection to the server was interrupted. If this problem continues, contact your server administrator or Internet service provider (ISP).'

If a user is downloading e-mail, and for some reason, say a power cut, telephone line instability or something like that, he gets disconnected, he may not be able to re-download his mail because of a pop-lock file that was created for his initial session....

Delete and recreate your problematic e-mail account in Outlook or your favority e-mail software.

B) If you get an error message similar to as follows when you try fetching your messages;

'The server responded: +OK 810 octets follow.'

"octets follow" means that there is an email on the server that Outlook cannot download. Most of the time we find that the emails are "long" rather than large. Other reasons include malformed email messages (like one with no subject or no body)

The user has to login via webmail to delete and purge the offending e-mail message(s). You can access your webmail at http://webmail.yourdomain.com. (Replace "yourdomain.com" with your own domain name)

 What is the maximum e-mail file attachement size?

The limit for e-mail file attachements is set to 10000KB per message with SMTP and 2000KB per message with Webmail and cannot be changed. This attachement file size limit is set server wide and is not user configurable.

Sending large e-mail attachements is not recommended as your receiver may timeout and so as you. If you timeout when sending via SMTP, you can increase your Timeout setting in your e-mail software (Under Advance tab in Outlook Express).  There is no timeout setting for Webmail.

If you want to receive large files, ask your sender to provide you a URL link to the file so you can download it. The same will apply for you if you want to send or transfer a large file to someone. Upload the file in your httpdocs directory and provide a link to it in your e-mail message (Example: http://www.yourdomain.com/yourfile) and your receiver can simply click on that URL link to download the file.

 What is "Unlimited E-mail Quota"?

When your E-mail account quota is set to unlimited in your control panel, this unlimited quota stands for unlimited use of the total amount of disk space available for your entire hosting account..., hense, this e-mail account is unlimited to use your total allowed and available disk space. If your hosting account is near its maximum disk space allowed, you may not be able to receive e-mail attachements that would exceed your total disk space allowed.

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